When analyzing the information from a Quality Management and Assurance approach, we must remember the 7 principles that organizations must establish under ISO 90001:2015 to provide confidence to all interested parties.
What is ISO 9001:2015
The ISO 9001:2015 standard, through its process approach, seeks to develop a management system, to improve efficiency, allowing easy control, primarily it must help the organization to move from the traditional approach based on hierarchies and organization charts, where it is common to put the needs of each department before the client.
With the models based on processes, the mentality is changed, greater control of the process is established and more added value to the client and the sustainability of the business.
7 Principles of the ISO 90001:2015 Standard
Organizations face the challenge of focusing their efforts primarily on the customer, inspecting work areas and human resources to detect weaknesses in efficiency, always seeking to maximize production and services by reducing the risks in our products that may trigger a loss of trust with customers, this is important since customer-focused organizations give priority to the delivery of the final quality product and do not let the different processes to muddle through leave room for a situation in which the customer is affected.
The competitive environment must be led to strengthen the organizational culture and added value in each chain of the production process, which is of the utmost importance in retrospect to avoid, for example, stop investing in technology, or from the business management and its different headquarters to allow processes that affect quality and competitiveness in the long term, evidence is required at the leadership level that policies, processes, and strategies are timely communicated to the organization.
The third principle of quality management involves a commitment of people, which means competent people committed to improving, which must be analyzed not only from existing competencies but also from the point of view of knowledge transfer, training and disposition, seeking above all a change of mentality where everyone thinks and everyone acts based on the delivery of value to the customer.
The interrelation of processes is key in any quality management system, remembering that the different processes must provide consistent results, to achieve efficiency.
In the principle of improvement, it is important that organizations react to internal and external changes, to create new opportunities, seeking a culture of improving tasks day by day. Although most organizations adapt to new designs with relative ease, the lack of tests and greater agility to solve from a customer perspective and not only from the delivery of a product or service is something that organizations must strongly change in your priorities.
Make evidence-based decisions
Information systems constantly allow us to analyze historical information to establish strategies, a properly implemented quality management system, in addition to allowing a constant flow of information efficiently, also helps management and its collaborators to innovate processes in a planned manner thus the expected results.
Communication with suppliers or other interested parties must be key in the organizational culture to generate synergies between organizations, facilitate the transfer of ideas and responsibilities towards a common goal, such as providing the customer with a quality product or service. Organizations that communicate correctly at all levels achieve expected results in the shortest term and sustainable over time.
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